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Chief Commercial Officer
Hitachi
Member since 2018
Was this the career path you envisioned or were there some twists along the way?
 
I believe that the path we find ourselves on towards the end of our careers is rarely how we envisioned it. I started out as an intern at P&G, held an interim sales job where I represented P&G while studying and waiting for law school to start. During law school, my plan was to be a corporate lawyer specializing in employment law trial work. Then one day, a friend said I should apply at US West, which later became Qwest and then CenturyLink. From that point on, my career has been based on a series of decisions where I said “yes”. The word yes changed my life. It exponentially expanded my career and my ability to grow as a leader and as an individual. Twelve years after starting in telecom, I was given the chance to launch a start-up specializing in M2M/IoT which I owned for 6 years. Since then I have had the good fortune to work for some amazing companies including Hitachi, Ericsson, and General Electric.  
 
What do you think is the most important trend in your industry today?
 
The most important trend is the ability to materially change a business or industry through shared economies, digital transformation and industry disruption.  

Out of the top 500 companies that existed in 1955, today only 60 remain. That is 12%. The prediction is only 50% of today’s Fortune 500 will be here 10 years from now. So the big question is what do these companies need to do to ensure they survive?  

I believe the way to ensure success is to look at three categories: 1) What is the company’s “Why”? 2) Is the company operating “inside out” or “outside in”? and 3) How do they envision their future as it relates to technology and data, employees, and their industry.

As Simon Sinek explains, a company’s Why allows the company to align all of its actions to a common goal. When you look one level deeper, the reason many behemoths fail is because they forget the basic tenets of what made them grow huge to begin with: qualities like creativity, originality, agility, disruption and new ideas, including but not limited to data-centric strategies, shared economies, industry disruption, value-chain maximization and technology. 

The second success category relates to whether the company is operating “inside out” or “outside in”.  As companies grow and expand, so do its leadership levels, bureaucracy and processes. Companies which were once agile and dynamic become slow and formulaic. As the companies become successful, they often get stuck in the “this is how we’ve always done it” stage. At times, their processes become more important than the actual subject that is being worked through. Risk aversion can easily break the back of ingenuity. Excessive process can kill new ideas. While these items are normal, all large, successful, long-living companies, need to do everything in their power to not let success blind them from focusing on the customer, employee, new ideas and their own success.

Lastly, each company needs to take the time and focus, to envision their future using both technology and data, to add new value to their existing customer base, to acquire new customers, to excite and inspire their employees, and to become transformative engines within their industry.
How do you think technology will affect or change your company’s current business model?
 
This is an interesting question. If you had asked me this ten years ago, my answer would have been one related to technology for the sake of technology which provided benefits to the business. Today, we are manically focused on business outcomes, rather than the technology which provides them. The key to everything is the outcomes, the disruption, and the benefits it creates.  

While once most companies made a product and sold it, now companies are crafting specific solutions and customizable products for the specific needs of their customers. We can see this trend happening in both consumer and industrial goods. The best way to explain this phenomena is using tennis shoes. In the past, technology was used in the plant to make the same shoes in each size and color. Those shoes were then shipped to stores where someone purchased them after seeing the specific design and color on a display. Today, technology is used to scan the customers foot, to build the shoe to the foot’s dimensions, and in the color and style the customer requests. Only with the advent of technology was this individualization made possible.

This move to customization and individualization will continue to be important, while the use of technology will broaden in all areas as data lakes become monetized for things like individualized insurance plans, medical policies, and so forth. Tennis shoes are just the tip of the iceberg.

 
Brittney Gasca Pena I Membership Services Manager I brittney.gascapena@frost.com I 210.247.2400 
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